Showing posts with label Feedback. Show all posts
Showing posts with label Feedback. Show all posts

Friday, August 6, 2010

The gap between good and bad

When I heard her say for the first time “what does ‘good’ and ‘bad’ mean? what is good and what is bad?”, I stared back with a blank expression not knowing how to handle a question like that. It seemed like a trick question for all I could see; one of those questions that breaks into a silence and anything the respondent says thereafter is either incorrect or incomplete. Luckily this time, it was a rhetorical one and the answer soon followed from her.

“Good and bad is what WE define: the society. But if you look at it, there is really no good and bad in this world. It’s about how we look at it.” I think she went on for the next ten minutes elaborating on this worldly issue of perceptions. I must have trashed it as pop-philosophy then, now that I come to think of it. But in keeping the subject of good and bad going, I see two cases that are clearly presented to my mind where one could put the two words into context in a way that it has a fair deal of meaning. One is of ‘intentions and actions’ and the other being ‘subject and environment’.

Intentions and Actions


I’m currently involved in a project wherein we’re putting together the largest Clean-room in an academic institution in the country. While the construction is happening, the designs for the subsystems (like water supply, fire suppressants and so on) undergo continuous changes and is a work-in-progress, as you would know if you were an architect, a civil engineer, or simply knew the ways of the business. In one of our weekly reviews with the contractor, we were just not pleased with the fact that he had deviated from the frozen design, albeit a small one, without prior notice. This argument started, went back and forth, and finally settled. At the end, the contractor said in his defense “We only have good intentions for you”.

He had hardly finished the line, and a professor who was part of the design team flew at him. “Haven’t you heard my favourite saying?” he asked.

“The road to hell is paved with good intentions.”

I guess the penny dropped for the contractor, and a prolonged silence implied he had got the point.

Why does this happen all the time? For long, I maintained that my Uncle held the copyrights to the line “I’ve always had good intentions.” Though I never brought it up with him, I often wondered if that were to be true, why are the actions not in line with ‘good intentions’?

Which do I more trust in and buy into- the good intentions or the bad actions? Some would call it ‘walking the talk’, but call it what you will, it’s a gap in what we wish to do and what we do that baffles others, but rarely bothers us! Ask any child whose parent declared they loved the child and yet somebody went home in the evening after school having to lie about their test grades for a variety of reasons that are irrelevant to this theme.

Subject and Environment


There’s the story of the famous violinist Joshua Bell who stood on a busy street in Washington D.C at peak hour in the day playing on his $ 3 million violin. In their haste to get to work, hardly any one took notice, and by the end of 45 minutes of playing, all he could show was about 32 dollars in collections in his hat that was laid out. Just a couple of weeks earlier, he had played to a packed audience of a few thousands at a landmark auditorium in the same city.

Environment makes the man. This idea is as old as the hills. But when you think about it, environment really makes the man; or the woman. A friend and I recently co-authored an article for a college magazine. When we got the prints in our hands, we were disappointed to see the article aligned and typeset very poorly.

“It makes us looks like bad writers”, my co-author remarked and I couldn’t disagree with him.

There are several cases like this where a good subject stuck in a bad environment ends up being perceived by the outside as bad. A good student in the midst of teachers who can’t rise beyond their petty selves, a good athlete and a poor coach, a genuinely good stand up comedian (or a musician) playing to the wrong audience all end up looking not quite like what they should.

The natural order of arrangement implies that a sharp looking person, well dressed, would be taken more seriously by a stranger in an air-conditioned conference room, or a social setting of some standard, than in a flea market by the heat of the day.

There’s always a best fit for everything. When there’s a sizable gap between the quality of the subject and the quality of the environment and an optimal fit doesn’t occur, it’s best for the subject to look elsewhere for a place or a way to work things out where it feels easier and more natural. Until then, he’ll continue brushing his teeth with his left hand.

Saturday, March 13, 2010

Did we get it right?

Sagar and I made the dreadful mistake of crossing an unmanned railway track at a local train station in Mumbai a couple of years ago. What a mistake. We were greeted by the railway police in normal clothes on the opposite platform. They lined us (along-with twenty others who made this stupid mistake) and took us into the station to have a ‘discussion’ with us, I guess. They kept us all in one room. The others were mostly day laborers, and being unaware of the consequences, had unassumingly walked across the tracks. A couple of minutes later, a constable came in and announced that each person would be taken into the inspector’s room where they would have to choose between spending 24 hours in jail, or paying Rs. 1500 as fine. Sagar immediately told me that till we left the station, the two of us would talk only in English or Kannada, and pretend to not know Hindi or Marathi. Guess what? That worked! The top cop gave us an earful, saw our college IDs and let us go.

Only yesterday, I was riding around my Hayabusa and the front number plate literally broke off and came out while I was on the road. I stopped, put the broken piece of metal in my bag and continued to ride. I was out looking for the first place where they make number plates. As rotten as luck can get, a few turns later at a signal, a cop spotted my bike sans the number plate, and as they so often do, he promptly walked up, turned off my gaddi and confiscated the key. So when a cop catches you, what do you do? Whatever you do, pretend like you don’t know the local language. If that ideology worked with the cops in Mumbai, then logically it should work with the cops in Bangalore too, I thought. How far from the truth was that? I rattled and rambled on in English and Top Cop wouldn’t reduce the fine by a rupee. After close to five minutes of this nonsense, I decided to give Sagar’s theory a rest and started off in Kannada. Result: Fine amount cut in half, Top Cop says he acknowledges that the number plate breaking off was unfortunate, and lets me know that his daughter is in eight semester of engineering at ABC College (don't ask why).

The approaches were of opposite nature in the above events, both leading to a desirable result. Which then is a better approach? You can most surely understand how knowing a language can help get your work done faster and in many cases as in mine, it can mean money in your pocket. But not knowing a language can sometimes cause sympathy and end up in a positive result as well.I was telling a friend recently about taking up Dutch classes. After a brief discussion, we came to a consensus that a foreign language class could be expensive. So we said, “Junk it.”

If Bachi Karkaria were to write about this fact- “How much does it cost to learn a language?” she probably would have concluded her article with:

Alec Smart said: “I know how much it costs to learn a language, but I sure don’t know how much it costs not to learn the language.”

Friday, February 26, 2010

Controlled power cuts: voices for

Here's feedback/opinions/ideas with regard to the previous post. A big thanks to SG, Hari Om,Hari Sundararajan, Bhargav Ranganath, Sridevi, Kruthi and Varun Agrawal for taking time out and putting down your thoughts here. Highly appreciate it!

SG:
The first problem that I see with this solution is scalability. Given that Bangalore is the third most populous city, by the time people fill out the forms (which they take forever) and these are ingested and sorted out, the power consumption issue may actually be obsolete. Let us assume that this is planned in advance. The second issue I see with this is prioritization. Given that there are businesses (some probably with the promise of uninterrupted power supply), schools, hospitals and residential areas in the same place (and possibly connected to one or more common grids). Assuming that this is sorted out (using some parallel circuits), the third issue is people agreeing on a common slot. Even if the Govt. offers you only 3 choices, I am sure the distribution will be almost equal that the slot chosen will leave the remaining 66.6% unsatisfied. I am not trying to beat your suggestion down but I very much fear that implementing such a convenient solution will lead us all to not take the energy conservation issue seriously. I would think coming up with 'greener' solutions (like the Google power meter that speaks in a language people understand - money) could be the best approach, given that developed countries are already breathing down our necks (without any concern as to what they have been doing all these days !)...oh..dear, I should probably made this a post instead of a comment !

clarification: I misunderstood a part of your post, I was assuming that the Govt. will turn off a grid and I think that a couple of houses turning off the power (while the rest do not) will not help as much since they should power the plant/transformer supplying those grids in any case. But I do like the idea of a 'device' that monitors power supply - exactly the idea behind google power meter.

Hari Om:
In gujarat the power is controlled by "Torrent power" a private player.
He promises more than 99% of uptime and actually he delivers it.
Now the good thing is no power cut and the baad thing is less business for inverters and DG sets.This reminds me one more thing, people who need power doesn't care how they get it. for example if there is a power cut the "garuda" mall wont be shut down. it will glow using a powerful Generator suited on its roof or underground. a local store will run on inverter.we people are habitual of being at ease and we will pay for it.one more thing, producing electricity locally by DG sets and etc is cheaper than buying it from government under industrial tariff.

Anyway whenever we (The people) thinks and decide something we always CAN...
now-a-days we just need a "jagoo-re" campaign for enlightenment...

Hari Sundararajan:
The first question is, why is the power cut happening?

If my guess is correct in that the power cuts are happening to save power/ reduce power usage, your "I go out from 3pm to 6pm and will cut power for that time" kind of totally defeats the purpose. Your lights are anyway going to be off etc etc, and the current company isn't really saving a lot. However, if they take off power during the times the usage is at its peak, they tend to save more.

It's like saying "I don't like watching advertisements, so I will have the advertisements on TV play from 1 in the night to 8 in the morning when I am not watching TV, and then the rest of the day I can watch commercial-free content" ..

Speaking of paying off the fine, the only way I can think of is increasing the fine exponentially. In other words, you come within one hour after the curfew hour, you pay 50 but you come within two hours, you pay more and then even more, and so on with the electricity situation as well.

If, on the other hand, you want to take it one step further, you could establish incentives. For every 1 week you return to the hostel on time, you could spend the next 3 days out late. Or, ensure your power consumption is within so many watts, and you have got yourself some free electricity now.

Bhargav Ranganath:
The idea is good. However, the issue is how much power is saved when you are out and not using it compared to when you badly needed it. May be I should give it more though if the power cuts are serving the purpose when it comes to residential services. If the power cuts are scheduled ones, people will definitely work around them and the peak consumption shifts to a different time. Whereas, power cuts make sense with small businesses as they can't really work around the scheduled cuts, and end up using generators.

Also, to the point that operating diesel generators (assuming DG stands for diesel generators) being cheaper - diesel fuel is subsidised by the Government. Its worth to take that into consideration too.

Sridevi:

Nice idea, but both SG and Hari have a point too.

Anyway, something I observed at NITJ. The new warden made a rule that those girls that came into the hostel after curfew had to pay 50 bucks fine. So what many girls did was pay the fine daily and hang out with their boyfriends till late night. Same way, if the turning of power was in our hands, many would prefer to leave it on and pay the fine later, just because they can afford to do so.

But yeah, you could look on the bright side, the power cut is only 3 hours. In the Ungra village (when I was living at ASTRA centre of IISc), we had power supply only from 7pm till 2-3am in the morning, and even lesser sometimes!

Kruthi P:
I think that's a good idea, if used rightfully and honestly. The problem here is the "Attitude" of people. You should make sure that everyone does right. If one person fails to do it, there is a high chance of his/her neighbour to follow the footsteps and have lesser time of power cuts. People are used to work around the law here, and the fines are sometimes not fair to either sides.

The other point would be peak hours of power consumption. There are times of the day noted to be the peak times of consumption of power. You will have to work out some balance for that too.

Varun Agrawal: That is not the idea. If you do this the way you said that you will know that i timings for which you are ready to let go your power will coincide with a lot of people. It will be very immature to think power supply as a cookie box where you have your share. Its done more on prioritizing, by that i mean in the peak hours electricity department has to prioritize on where to send the power and not on how to distribute it to some guy at some time. Also power distribution happens through grids. Which are area dependent and not user dependent. So your alone cutting power will not make sense unless everybody else do that and grid can direct the supply to the other node ..